PRIVACY POLICY
SENDCANDYFLOWERS.com, is owned and operated by Candy In Bloom located in Andover, MN. Our privacy policy is simple. Once an order is placed, we collect your email address for the purpose of processing your order and to send occasional promotional emails directly from us. You may unsubscribe from these emails at any time if you do not wish to receive special promotions and we will remove you from our mailing list. We will not sell your information to any other party. Our customers' privacy is of the utmost importance to us and we treat your information with the highest regard to insure your privacy. We do not believe in spamming. If you do not wish to receive any emails from us, you may unsubscribe from an email that is sent at anytime.
We will not sell
your phone number to any other party. We ask for your home phone, business phone
or cell phone for the sole purpose of contacting you with any questions that
may arise while processing your order. We ask for the phone number of the recipient
only for delivery purposes.
DAMAGED PACKAGES
Please contact customer service at 763-203-5481 within 3 business days
of receipt of a damaged package. You MUST retain ALL original packaging for
claim filing purposes.
HOSPITAL DELIVERIES
WE DO NOT SUGGEST SHIPPING YOUR GIFT DIRECTLY TO THE HOSPITAL. Many times patients are released before the gift arrives and there are extra shipping costs involved which you will be responsible for if the gift has to be rerouted. Many hospitals will not forward the gift to the patient and they require that someone in the family pick up the gift at the hospital. If you still wish to send a gift to a patient in the hospital, WE CANNOT BE RESPONSIBLE FOR THE GIFT AND WILL NOT ISSUE CREDIT IF A GIFT IS NOT RECEIVED.
If you have any questions regarding hospital deliveries, you may call us at 763-203-5481.
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DELIVERY OF CHCOLATE DURING SUMMER MONTHS OUTSIDE OF OUR LOCAL DELIVERY
AREA:
Most of our bouquets contain chocolate and during the summer months are
susceptible to heat damage. We therefore cannot ship certain chocolates via
UPS during the summer months. We will substitute other candies like M&M,
Payday Bars, Skittles and other heat safe candies in place of our standard chocolate
bar arrangements.
SHIPPING
We will make every effort to have your package arrive on your specified
day. However due to circumstances beyond our control, we cannot guarantee that
a package will arrive on a specific date unless you choose a UPS air shipment
option such as Next Day, 2nd Day or 3 Day Select. Rural areas may require additional
time and cost.Please also be aware when placing an order to ship via air that Saturday and Sunday are NOT counted as shipping days. (i.e. If your order is placed on Friday after our UPS pick up and you choose next day air. Your package will not ship until Monday and not arrive until Tuesday.
Please use extra care in entering the “ship to” address. Incorrect addresses result in added charges by our local delivery service and UPS. These charges will be passed on to the customer if we are given an incorrect delivery address.
We cannot be responsible for deliveries for which we are given a wrong address or zip code. You will be billed for the full amount of your order if your package is undeliverable due to address error plus return shipping costs.
In rare instances, some items may have a surcharge due to their unusually large size or weight.
We are not able to ship to P.O. Boxes.
UPS DELIVERY SCHEDULE
For Estimated UPS GROUND Delivery Times From MINNESOTA click link "UPS MAP". Delivery times are NOT a guarantee, but an estimate. No shipments are sent out on Saturday or Sundays and therefore, are not included in shipping days.
UPS will leave the package if no one is home and a signature is not required.
OTHER IMPORTANT DELIVERY INFORMATION:
Deliveries can be made only within the continental United States
Why Delays May Occur
Please understand that delays may occur due to:
Weather
Availability
Holiday season rush
Rural area constraints
No response by the recipient
Wrong address or zip code
Invalid delivery date
And other conditions beyond our control
LOCAL DELIVERIES:
SPECIFIED DELIVERY TIMES
We are sorry, but we cannot guarantee a specific time a package will arrive.
Delivery times are determined by our delivery cariers and are out of our control.